---
name: Inbox - from sdr-team
description: Inbox for production failure modes, UX issues, helper-card feedback, enrichment-quality issues, false-positives, and false-negatives observed by SDRs working enriched leads. Weekly drain on Friday afternoon.
type: inbox
Owner: RevOps-AI eng team (rotating drainer); SDR Team Lead produces
---

# Inbox - from sdr-team

- **Last reviewed:** 2026-04-25 (last drain)
- **Review cadence:** weekly drain (Friday afternoon)
- **Status:** active (high-traffic; core production input)

Schema: see `inbox/SCHEMA.md`. Each entry has date, source, type, state, priority, target close.

## Open

### 2026-04-25 - False-positive: enrichment over-scored {{tenant_id_redacted}} lead

- **Source:** SDR {{sdr_id}}
- **Type:** false-positive
- **State:** open (action: review enrichment record; check if intent-signal weighting needs tuning for {{vertical}} segment)
- **Priority:** medium
- **Target close:** 2026-05-09

Enrichment scored a {{vertical}} mid-market MQL at tier-3 with 0.87 intent confidence; SDR worked the lead and found no actual buying signal. Reviewing whether {{vertical}} segment is over-weighted in intent-signal model. SDR notes: "third {{vertical}} false-positive in two weeks; pattern."

### 2026-04-23 - UX issue: helper card persistent after revoked-consent state change

- **Source:** SDR {{sdr_id}}
- **Type:** ux-issue
- **State:** open (investigating; possible client-side cache)
- **Priority:** high (consent-related; potential L2 Red Line 1 surface concern)
- **Target close:** 2026-05-02

SDR observed helper card showing tier-2 enrichment for ~2 minutes after the lead's consent flipped to revoked. Server-side `consent_check_result: revoked` was correctly returned (verified in telemetry); helper card client did not refresh. Likely client-side cache; investigating with sdr-handoff-helper engineering pair.

### 2026-04-21 - Enrichment-quality issue: stale firmographic data

- **Source:** SDR {{sdr_id}}
- **Type:** enrichment-quality-issue
- **State:** open (action: confirmed stale; root cause is upstream data refresh frequency on `{{firmographic_data_source}}`; escalation to RevOps Data team)
- **Priority:** medium
- **Target close:** 2026-05-15

Several enrichment records showed firmographic data > 90 days old without staleness flag (Red Line 3 should have flagged but appeared not to). Investigation found: staleness flag was correctly set for `data_snapshot_date > 90 days`, but the data snapshot date in `{{firmographic_data_source}}` was incorrectly set to a recent date despite the underlying record being older. Upstream fix needed.

## Drained this quarter (last drain 2026-04-25)

22 entries drained over the quarter. Categorical breakdown:

- 8 helper-card-feedback (canary feedback during sdr-handoff-helper canary expansion)
- 5 false-positives (intent-signal weighting tuning input)
- 4 ux-issues (helper card render bugs, mostly cosmetic, all resolved)
- 3 enrichment-quality-issues (root-caused to upstream data sources; one fix shipped, two pending upstream)
- 1 sdr-edit-respect-violation (apparent; investigated; root caused to data race in {{crm_name}} sync; fix shipped)
- 1 false-negative (under-scored an MQL that converted; informational; not actionable; intent signal does not predict every conversion)

Recent drain notes (2026-04-25):

- Drained 7 entries; 5 actioned (resolution shipped or scheduled); 2 escalated (the false-positive {{vertical}} pattern and the helper-card-persistent-after-revoke issue)
- No entries escalated to ADR
- 2 entries moved to BACKLOG (lower-priority polish items: tier-3 placeholder cosmetic, edge-case fallthrough in mql-router cross-territory)

## Triage notes

- **False-positive rate trend:** trailing 30-day, 4 reported (out of ~3,000 enriched MQLs in the period); below the 0.2% triage-action threshold
- **UX-issue flow:** most resolve within a single drain cycle; the consent-state-helper-card issue is taking longer because it requires sdr-handoff-helper client-side investigation
- **SDR engagement:** ~22 entries / quarter / 45 SDRs = ~0.5 entries / SDR / quarter; healthy participation rate

## Cross-references

- `inbox-topology.md` - declared pair
- `BACKLOG.md` - destination for parked entries
- `platforms/sdr-handoff-helper/dossier.md` - canary cohort metrics referenced here
- `cross-platform/consent-flow.md` - the consent-state-helper-card issue may surface findings here
- `policies/philosophy.md` - Red Line 3 (staleness flag) interaction with enrichment-quality issues
